Return Policy

Overview

At 963 DELIVERY LLC, we are committed to providing exceptional delivery services. This Return Policy outlines the terms and conditions regarding returns, refunds, and service guarantees for our delivery services.

Service Guarantee

We guarantee that all deliveries will be handled with the utmost care and professionalism. If you are not satisfied with our service, please contact us within 24 hours of delivery completion.

• All delivery services are subject to our terms and conditions
• Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances
• We are not responsible for delays caused by incorrect address information provided by the customer

Refund Policy

Refunds may be issued in the following circumstances:

• Delivery was not completed due to our error or negligence
• Package was damaged during transit due to improper handling by our team
• Service was significantly delayed beyond the agreed-upon timeframe without prior notification
• Duplicate charges were made to your account

Refunds will NOT be issued for:

• Customer-provided incorrect delivery address or contact information
• Recipient was unavailable at the delivery location
• Delays caused by weather, traffic, or other circumstances beyond our control
• Customer cancellation after delivery has been initiated

How to Request a Refund

To request a refund, please contact us within 48 hours of the delivery date:

Please provide your order number, delivery date, and a detailed description of the issue. Refund requests will be reviewed within 3-5 business days, and approved refunds will be processed within 7-10 business days.

Damaged or Lost Items

If your package was damaged or lost during delivery:

• Report the issue immediately by contacting our customer service team
• Provide photographic evidence of any damage (if applicable)
• We will investigate the claim and work with you to resolve the issue
• Compensation will be provided based on the declared value of the shipment and our insurance coverage

Cancellation Policy

Customers may cancel a delivery service request under the following conditions:

• Full Refund: Cancellation made at least 2 hours before scheduled pickup time
• 50% Refund: Cancellation made less than 2 hours before scheduled pickup time
• No Refund: Cancellation made after pickup has been completed

Dispute Resolution

If you have a dispute regarding our services or this return policy, please contact us directly. We are committed to resolving all issues fairly and promptly. If a resolution cannot be reached through direct communication, disputes will be handled in accordance with the laws of the State of Texas.