Privacy & Confidentiality Policy

Introduction

963 DELIVERY LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name and contact information (phone number, email address)
• Delivery addresses (pickup and drop-off locations)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Communication records (emails, phone calls, messages)

Delivery Information

• Package details (size, weight, contents description)
• Delivery instructions and special requirements
• Delivery confirmation and signature records
• GPS location data for tracking purposes

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and complete delivery requests, coordinate pickups and drop-offs, and communicate with you about your deliveries
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To respond to your inquiries, resolve issues, and provide customer assistance
• Service Improvement: To analyze usage patterns, improve our services, and develop new features
• Marketing Communications: To send promotional materials, special offers, and service updates (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights and interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, technology providers)
• Delivery Personnel: With our delivery drivers to the extent necessary to complete your delivery
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Access controls limiting who can view your information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Delivery records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.